La Negrita – Refund & Returns Policy
At La Negrita, we take pride in serving fresh, high-quality food. Due to the nature of prepared food items, we have the following policy in place.
All Sales Are Final
Because our products are freshly prepared, we do not accept returns or exchanges on food items once they have been served or picked up.
Refund Eligibility
Refunds or replacements may be considered only under the following circumstances:
- The incorrect item was provided compared to the order placed
- The item was missing from your order
- A preparation error occurred on our part (wrong protein, missing ingredients, etc.)
Time Frame for Issues
All issues must be reported before leaving the truck or within 15 minutes of pickup. Please inspect your order immediately upon receipt.
What We Will Do
If an issue qualifies:
- We will remake the item, or
- Offer a store credit, or
- Issue a refund at management’s discretion
Refunds will be issued to the original form of payment when applicable.
Non-Refundable Situations
Refunds will not be issued for:
- Change of mind after purchase
- Taste preferences or spice level preferences
- Failure to read menu descriptions
- Orders placed incorrectly by the customer
- Items that have been partially or fully consumed
Cash Transactions
For cash payments, refunds are not guaranteed and may be issued as store credit only.